This is a guide to the billing and refund policy for the DEEP Agent service. By selecting a subscription plan and applying for a recurring subscription, users are deemed to have agreed to the automatic monthly billing for the selected plan and all terms of this policy.
Last Updated: March 20, 2026
1. Purpose and Definition of Terms
The purpose of this policy is to stipulate the rights and obligations between Korea Deep Learning Inc. (hereinafter referred to as the "Company") and the user regarding paid payments, subscription use, and credit management of the DEEP Agent service provided by the Company. "Credit" refers to a service voucher purchased by the user for a fee through the Company, which is the currency deducted when using the service.
2. Payment and Subscription Service Use
All paid plans for this service operate on a 1-month regular subscription basis. When a user subscribes to a paid plan, they are deemed to have agreed to regular automatic payments every month, and the subscription fee for the plan is automatically billed every billing cycle. The reference time for the regular payment and subscription renewal cycle follows Coordinated Universal Time (UTC), the global payment standard.
The order process and payment processing of this service are conducted through Paddle (Paddle.com), the Company's official online reseller and global payment provider. Users can use various global payment methods supported by Paddle, such as credit cards and PayPal, and can check their subscription status and detailed history in real time through the Dashboard page on the top menu of the service.
3. Currency and Value-Added Tax (VAT) Policy
The standard rates for DEEP Agent are based on US Dollars (USD), and the specific rates for each plan follow the global standard prices specified on the subscription plan page of the website (varies by subscription plan). All prices specified on the subscription plan page are the final consumer prices, including Value-Added Tax (VAT).
In the final payment stage, the billing currency may be automatically converted to the local currency suitable for the user's connection country according to Paddle's system logic. The applied exchange rate and automatic payment policy follow Paddle's standards.
4. Credit Usage and Management
Upon completion of the paid plan payment, the monthly credits corresponding to each plan are immediately granted to the account. Credit deduction is based on the principle of deducting 1 credit per document at the time of extracting data (KIE) using the AI model. However, credits are not deducted during the re-extraction process for modifying keys to edit templates.
All credits included in the monthly subscription plan are valid only within the subscription month. Unused remaining credits are not carried over to the next month but expire completely, and the regular credits for the corresponding plan are newly recharged upon renewal.
All credits cannot be transferred or sold to others, and all remaining credits expire upon membership withdrawal.
5. Subscription Plan Change
Currently, the system does not support the function for users to directly upgrade or downgrade their subscription plan. If a plan change is desired, the user must inquire through the official customer support email (cs@koreadeep.com) or cancel the existing subscription and re-subscribe to a new plan.
6. Subscription Cancellation and Payment Failure Policy
Users can cancel their subscription at any time through the subscription cancellation button on the Dashboard page. Upon a normal subscription cancellation request, the service can continue to be used within the limit of the remaining credits until the next renewal date of the already paid subscription month. Even after the subscription is canceled, the user can check their past subscription history through the payment history menu in the Dashboard. The payment and service usage history is securely stored in the system for a certain period (up to 5 years) for evidentiary purposes in accordance with relevant laws and the Electronic Commerce Act.
However, if the automatic payment fails on the subscription renewal date due to reasons such as insufficient card balance, the regular subscription is immediately force-canceled and downgraded to the Free plan without any grace period. Upon payment failure, all paid credits held at that time, including remaining credits from the previous cycle, expire completely and immediately, and are not restored even if the payment method is updated later.
If the Company is unavoidably unable to continue the service, it will notify the users in advance. If the service is suspended due to reasons attributable to the Company, the Company will proceed with the refund process for the remaining credits according to reasonable standards.
7. Withdrawal and Refund Policy
Users can request a full refund only if they have not used any of the granted credits within 7 days after the paid payment. However, due to the nature of the service, refunds are not possible if even 1 credit has been used among the granted credits, or if 7 days have passed since the initial payment and regular subscription renewal. In addition, free credits provided free of charge are not refunded in cash.
Refund processing is carried out through customer inquiries. Users can submit a request for withdrawal and refund through the 'Contact Us' button at the bottom of the Dashboard page or the official customer support email (cs@koreadeep.com). It may take a certain period based on the credit card company's business days until the final refund is completed.
8. Notification Obligations and Customer Management
Receipts for all payments are automatically sent to the user's email via the Paddle system immediately upon payment completion. In addition to payment completion, notification emails are also sent upon subscription cancellation reservation and forced cancellation due to payment failure. The user is entirely responsible for the accuracy of the information entered in relation to the payment, and the Company exposes only part of the card information masked for security purposes.
9. Prohibition of Fraudulent Use and Use Restrictions
Users must not engage in fraudulent activities such as selling, lending, or transferring their accounts and credits to others, or copying, capturing, or recording the Company's services. If a user acquires credits in a fraudulent manner or abuses the payment policy, the Company may delete the corresponding credits or terminate the service use contract after prior notice. If the user's violation causes damage to the Company due to intent or gross negligence, the Company may close the account without prior notice and take legal action.
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